About the Orders:
Insurance claims?
What do I need to order?
Before you order, you'll need to enter a valid eyeglasses prescription and your pupillary distance (PD). To proceed, the PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. Make sure this information is provided in your submitting prescription.
What if I need to change or cancel my order?
If there is any change you want to apply to your order or you want to cancel your order, please inform us at
hello@mujosh-canada.com. within one day after you placed the order. If the order is cancelled you will get a refund, but due to the specialized nature of prescription lenses and blue light blocking lenses, we may still charge the part of the lenses after one day of payment. Kindly note that no changes can be made if the order has been shipped out and completed.
What's the status of my order?
To check on the status of an order, sign into your account on
www.mujosh-canada.com using the email address and password you used during checkout. Once you're signed in, click "Orders" from the menu, and behold! Your info's all there. You're always welcome to reach out via emailing
hello@mujosh-canada.com.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Free shipping is applied to every order, so don't worry about getting charged extra for the separate orders!
About Prescription:
How do I submit my prescription?
There are two types of prescription lenses we provide: Single Version (for seeing near or distance) lenses and Blue light filter. Before submitting the order, please kindly write your OD (Latin terms for right eyes), OS (Latin terms for left eyes), PD (your pupillary distance) which are 3 important statistics.
How do I obtain a prescription?
The easiest and most trusted way to obtain your prescription is to see your local optometrist. Please be sure to ask your doctor to include your pupillary distance (PD) on your prescription! If you have any problems while entering the prescription, kindly contact us at hello@mujosh-canada.com.
About Products:
Please check your prescription before submitting all information. All the lenses in the Prescription Sunwear page are customized. Due to the specialized nature of prescription lenses, customized lenses are non-refundable. We may still charge you the lenses if you cancel the order after one day of payment or return the prescription sunglasses.
Where can I find my frame's measurements?
On each product page, the frame measurements are listed as three - four numbers. Most glasses have these numbers printed on the inside of the temple arm. You can use these measurements to compare our frames to the size of your current glasses.
What's the best way to clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.
About Shipping and returns:
When will I get my order?
We offer Free Standard Shipping in Canada for All Orders and Express Shipping for orders extra paid. Each order requires 3-5 business days for processing. Please note that order with prescription glasses requires 5-9 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Kindly note that free shipping is applied to any order.
What is your return policy?
How do I set up a return?
Kindly email us at
hello@mujosh-canada.com. ,so we can get started on the return process. We'd love to hear your feedback too.
What if I'm not happy with the fit of my frames?
Our glasses are only available in one set size, but we'd be happy to recommend a style that might fit you better.
We still appreciate your great suggestions if our items fit anything less than comfortably. Please email us via hello@mujosh-canada.com. and let us know!
Payments and coupon codes:
We now accept 3 payment models: Paypal , Visa and, Master cards. All are safe, easy and trust-worthy global payment methods. We will also provide some coupon codes at times which will save you pretty much dollars. Kindly pay attention to our subscription newsletter.
